Position details
CUSTOMER SUPPORT ADMINISTRATOR
Location
Salary
Posted on
Reference
Benefits
Salary
Posted on
Reference
Benefits
Swinton
£27000 - £29000 22/09/2026
NJR17012
Plus Benefits
£27000 - £29000 22/09/2026
NJR17012
Plus Benefits
DESCRIPTION
Due to continued growth, my client, a supplier of consumables to the retail industry has an excellent opportunity for Customer Support Administrator to join their team in Swinton, Greater Manchester. This role is initially offered on a 12-month fixed term contract with the possibility of permanent employment.
Job Purpose:
To support the customer experience team by delivering service excellence in your role ensuring your allocated customers are receiving a service level that meets and exceeds their contractual requirements. To be proactive in approach ensuring head office queries, reports and order books are managed effectively to prevent customer impact and maximise sales, as well as providing a level of administrative support to your allocated customer experience team.
Key Accountabilities:
To provide a value-add experience to your allocated customers.
To maintain the customer order platform, optimised to ensure smooth order placement.
To review the order book and ensure that all orders and lines are in a position to be passed to the operations teams to process and manage.
To manage, own and communicate all changes to the customer catalogue.
Brilliant Basics:
Query Management - To support escalations from the customer experience helpdesk through to resolution.
Stock Availability - Work closely with Supply Chain to maximise availability, challenging with the customer on forecasting or usage variation to ensure stock optimisation and reduce excess stock.
Catalogue Management - To manage, own and communicate all changes to the customer catalogue (delists, new products, category changes etc.).
Slow Moving & Obsolete - To collate all SLOB reporting for internal and external use, setting clear next steps with owners and timings to drive progress.
Weekly Customer Business Review Meeting - To attend the weekly meeting as the representative voice of your customer(s) as appropriate to drive meaningful actions and accountability across wider teams.
Customer Order Platform - To manage the customer order platform to ensure accuracy of range, pricing and view. Optimised to enhance end user experience.
Customer Reports - To create accurate and insightful reporting for the customer or customer experience team as requested. To be shared as scheduled.
KPI Pack Data - To collate the appropriate data sets to support the customer experience team with meaningful insight on customer performance.
Order Book - To review the order book and ensure that all orders and lines are in a position to be passed to the operations teams to process and manage.
Experience Required:
Proven track record of delivering service in a fast-paced environment.
Experience of working to tight deadlines and managing a high volume of activity.
Strong analytical skills and advanced Excel skills.
Strong attention to detail with a drive for service excellence
Excellent Customer Service skills
Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR17012
Job Purpose:
To support the customer experience team by delivering service excellence in your role ensuring your allocated customers are receiving a service level that meets and exceeds their contractual requirements. To be proactive in approach ensuring head office queries, reports and order books are managed effectively to prevent customer impact and maximise sales, as well as providing a level of administrative support to your allocated customer experience team.
Key Accountabilities:
To provide a value-add experience to your allocated customers.
To maintain the customer order platform, optimised to ensure smooth order placement.
To review the order book and ensure that all orders and lines are in a position to be passed to the operations teams to process and manage.
To manage, own and communicate all changes to the customer catalogue.
Brilliant Basics:
Query Management - To support escalations from the customer experience helpdesk through to resolution.
Stock Availability - Work closely with Supply Chain to maximise availability, challenging with the customer on forecasting or usage variation to ensure stock optimisation and reduce excess stock.
Catalogue Management - To manage, own and communicate all changes to the customer catalogue (delists, new products, category changes etc.).
Slow Moving & Obsolete - To collate all SLOB reporting for internal and external use, setting clear next steps with owners and timings to drive progress.
Weekly Customer Business Review Meeting - To attend the weekly meeting as the representative voice of your customer(s) as appropriate to drive meaningful actions and accountability across wider teams.
Customer Order Platform - To manage the customer order platform to ensure accuracy of range, pricing and view. Optimised to enhance end user experience.
Customer Reports - To create accurate and insightful reporting for the customer or customer experience team as requested. To be shared as scheduled.
KPI Pack Data - To collate the appropriate data sets to support the customer experience team with meaningful insight on customer performance.
Order Book - To review the order book and ensure that all orders and lines are in a position to be passed to the operations teams to process and manage.
Experience Required:
Proven track record of delivering service in a fast-paced environment.
Experience of working to tight deadlines and managing a high volume of activity.
Strong analytical skills and advanced Excel skills.
Strong attention to detail with a drive for service excellence
Excellent Customer Service skills
Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR17012
Apply Now
