Position details
COMPLAINTS HANDLER
Location
Salary
Posted on
Reference
Salary
Posted on
Reference
Manchester City Centre
£25000
19/11/2024
NJR15361
£25000
19/11/2024
NJR15361
DESCRIPTION
Join a fast-growing insurance company and play a key role in delivering exceptional customer service!
We\'re looking for a Complaints Handler to manage escalated customer complaints, investigate thoroughly, and resolve issues with efficiency and care. If you\'re detail-oriented, solutions-focused, and thrive in a fast-paced environment, this is the opportunity for you.
The Complaints Handler Responsibilities:
- Record and manage complaints, ensuring timely resolutions.
- Investigate complaints thoroughly, liaising with internal teams and partners.
- Provide clear, well-crafted written responses and updates to customers.
- Ensure compliance with FCA regulations and internal policies.
- Collaborate with the Compliance Team on monitoring activities.
Our Ideal Complaints Handler:
- Previous experience in customer service within financial services; complaint handling experience is a big plus!
- Strong attention to detail, excellent communication skills, and a proactive work ethic.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Benefits of the Complaints Handler:
- Competitive salary and benefits package.
- Company pension contributions
- Health Insurance after passing probation
- Insurance Qualification support
- 26 days holiday which increases with length of service
- Free on-site gym facilities
- Discounts platform for local restaurants and more
- Central Manchester location with great transport links.
Ready to take the leap?
If you\'re looking for an exciting opportunity as a Complaints Handler in Manchester within insurance, don\'t delay and apply today!
For further information please contact one of our specialist consultants on 0161 834 4747 and quote job reference NJR15361
We\'re looking for a Complaints Handler to manage escalated customer complaints, investigate thoroughly, and resolve issues with efficiency and care. If you\'re detail-oriented, solutions-focused, and thrive in a fast-paced environment, this is the opportunity for you.
The Complaints Handler Responsibilities:
- Record and manage complaints, ensuring timely resolutions.
- Investigate complaints thoroughly, liaising with internal teams and partners.
- Provide clear, well-crafted written responses and updates to customers.
- Ensure compliance with FCA regulations and internal policies.
- Collaborate with the Compliance Team on monitoring activities.
Our Ideal Complaints Handler:
- Previous experience in customer service within financial services; complaint handling experience is a big plus!
- Strong attention to detail, excellent communication skills, and a proactive work ethic.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Benefits of the Complaints Handler:
- Competitive salary and benefits package.
- Company pension contributions
- Health Insurance after passing probation
- Insurance Qualification support
- 26 days holiday which increases with length of service
- Free on-site gym facilities
- Discounts platform for local restaurants and more
- Central Manchester location with great transport links.
Ready to take the leap?
If you\'re looking for an exciting opportunity as a Complaints Handler in Manchester within insurance, don\'t delay and apply today!
For further information please contact one of our specialist consultants on 0161 834 4747 and quote job reference NJR15361
Apply Now
