Free parking facilities available on site
NJR Recruitment is representing a highly regarded Wealth Management organisation that is based in the Birmingham area. Our client hold a excellent reputation within the industry for providing advice to their corporate and private client\'s, Business Owners, who now have an exciting opportunity for a talented and experienced IT Support Technician to join their prestigious offices based in the Birmingham area.
Act as point of contact for any IT or telephony related issues for internal staff and remote users, to include
Supported Versions of MS Office, and other supported applications o Connectivity to internet / servers / VPN etc.
Windows and OSX Operating Systems and related hardware
Printer issues (including liaising with Printer support company)
Logging all work requests on internal ticketing system and keeping users up to date with tickets
Escalating tickets or issues to senior management where appropriate if issue cannot be resolved internally and managing these tickets.
Liaising with 3rd Party companies to ensure computer and telephony systems and software are running efficiently by
Logging tickets via appropriate channels and tracking the ticket to conclusion
Acting as point of contact whenever on site or remote assistance is required
Setting up and maintaining users on Adviser Office, including maintaining security groups
Adding new users on AD and Azure AD, maintenance of AD and Azure AD and to remove leavers in a timely fashion, maintaining security groups, group policy.
Complete set up of new computers/servers (joining to domain, encrypting, anti-virus, setting up user etc.)
Setting up email on 3rd party devices (e.g. mobile phone, iPad etc.)
Setting up Consultant laptop, including VPN connection, email, server access and remote desktop connection (for connecting to database). Demonstrating access to Consultants
Setting up remote users PC requirements, including VPN connection, encryption, email, anti-virus, server access and remote desktop connection (for connecting to database). Demonstrating access to remote users.
Windows Server 2008/2012
Windows 7 and above
Mobile Device Management
Financial Services Experience Desirable
This is a fantastic opportunity to be part of a fun services organisation that offers great career progression opportunities and provides an enriching working environment with a team of dedicated individuals.
For further information please contact one of our specialist consultants quoting REF: NJR9947